What our Customers say...
Fast and efficient cleanup. Everyone was very responsive. Nick Tana did a great job with reconstructing everything back to the way it originally was!
Janet and tootie did a fantastic job of cleaning my home after a bad puff back. I would recommend to every one I know they were very professional and knowledgeable about every area of the job.
Soot removal. Thank you Janet and Tootie for giving us the time to explain the best things we could do to minimize the spread of the soot. They cleaned the top of paddle fans, door frames, covered vents till Brandon could get here, shampoo the wall to wall carpets and so much more. Janet and Tootie were the best in checking what should have been cleaned the prior weeks. Thank you Janet and Tootie for some great, friendly service.
Janet and Tootie did a fantastic job. Carpeting looks new. They we on time and went right to work. A great team. Will recommend for sure.
My experience with everyone at SERVPRO has been outstanding from my first call out. I had a hot water pipe break in my crawl space which ended up ruining my floors and hall bathroom. Eddie Cluesman and his team came out to my house within 30 minutes and started the cleanup and restoration process. They took the time to fully explain every step to me and provided me with the necessary drying materials. Nick Tana and Jordan Chisenhall spearheaded the reconstruction of my floors, bathroom and other damaged areas. They answered every call and also walked me through every step. Their ability to explain construction in laymans terms to me was so appreciated, as I knew absolutely nothing before hand. They helped me pick out the best products for my house and set me up with an awesome contractor. The work all looks incredible and I’m glad I used them for my project. Thanks again guys!
Dan was very professional and provided excellent and efficient cleaning services. He did an awesome job with the service requested. He was very diligent and kept me updated on the progress of the work. Thank you SERVPRO for providing excellent service.
The crew was outstanding! There was nothing that Janet and Olivia couldn't do -- every nook and cranny were scrubbed, decontaminated and polished. They returned today to complete the work by scrubbing and decontaminating the wall-to-wall carpet. Many thanks to SERVPRO for their excellent service!
My condo unit had interior smoke and soot damage due to a fire in an adjoining unit. SERVPRO personnel are handling the cleanup efficiently and in a very professional manner. Everyone I have dealt with, Amanda, Janet, Tootie, Sandy, Cherie, Libby, Brandon, Jon, and Nick, have all been excellent in their respective areas. They really do strive to make it “like it never happened”.
I had water damage to two floors in my home. Marissa came in to perform the demo and clean up of the affected areas. She was top notch. Fast, efficient and friendly. Clean up was excellent. Would not hesitate recommending her services.
Janet and Tootie were amazing! They were on time, got right to work, and the results were fabulous. They are super sweet to talk to with a great sense of humor! I appreciated that they made sure to relay the message to be careful due to the carpets being slippery. This is great for me to be aware of since it is myself and my grandparents in our home. Overall, just a wonderful experience. We would absolutely hire them again in a heartbeat :)
The recent work performed by SERVPRO of Sussex County was both well done and a very positive experience. It is nice to see that such a large company still offers such personal service.
We contracted with SERVPRO to clean our Heating and A/C duct work, along with our dryer vent and want to let you know what a phenomenal job the technician Jonathan did for us yesterday!
He was on time, and very professional. He took extra care to prevent his equipment from scraping across the hardwood floors.
Before and after pictures were taken and presented to us as he finished each duct and return, 16 total!
He worked for 9 hours continuously, and we were comfortable enough to leave the house from time to time to run errands.
We would HIGHLY recommend SERVPRO to our neighbors! *****
Rick and Laura
“He is just amazing! His attention to detail, customer service, and just his all-around work ethic is unbelievable. Just wanted to send a note of gratitude and recognition for John, really appreciate all the work he did today on my vents. He explained things along the way, showed my before and after pictures - just an all - around 5 star review for him. Thank you so much for sending him to me to do this work!!” Karen
“When we changed cleaning companies, better cleaning results were part of our consideration. But more important to us was the respect for privacy due to the confidential nature of our work. We feel Amanda and her staff at SERVPRO far exceeded our expectations.”
Found SERVPRO of Sussex County to be very dependable and thorough in their cleaning and disinfecting service. Friendly and courteous staff!
Greg and I want to take a bit of time to acknowledge the efforts of your SERVPRO team, Janet Roach, Sandy Aguado, Jody Souva and Cherie Wingo. They worked diligently as a cohesive team to clean our home of the remnants of the robbers and the fingerprint dust that was in nearly every room of our home.
While in our home they were always courteous, friendly and professional. They consulted with us each day to learn if there was a special order in which we wanted our home cleaned or if they could start where they wished. They worked well together and Greg and I enjoyed their sense of humor, their hard work and their willingness to work with us to made the cleanup go as smoothly as possible. The banter between them as they worked made us chuckle at times. They were always mindful and respectful of our belongings and consulted with us when needed if they had questions about what they could move or do before doing it. We appreciated that.
When the cleaning was complete, they invited us to inspect our home. We found nothing remaining of the fingerprint dust, shattered glass, etc. They did a marvelous job of cleaning our home. We highly recommend them to anyone who needs their expertise.
I received a call from a Mrs. Deborah Walters just now, and she nothing but great things to say about Dan and Johnathan. She explained how absolutely pleased she was with the thoroughness of the job and the dedication to quality work, that the team had displayed. She typically does not have service people in her home, since her husband is usually capable of all tasks, and she did not regret the decision one bit. She stated she felt comfortable and delighted to be around the guys and talk with them. Mrs. Walters said Dan was so similar to her son, that the more she talked with him, she felt as if her son was in the home with her and he made her feel comfortable, and that you are a personable guy when on site, She appreciated that.
"There are not enough people in the world like Eddie and Ian. They were incredible and extremely professional; unlike many other contractors we have used. They were both very friendly and were both wearing proper masks when they arrived and during their work."
Amanda and the girls were phenomenal! They worked hard and did a wonderful job. I have talked to my neighbors and told them that I would not have anyone else come clean my carpets. My husband was ill at the time and knowing that my carpets were now clean enough to have guests and family over helped so much. I will have SERVPRO come back in the future.
I was pleased with the crew and satisfied with the work.
Guys who did the work did a good job. The were very polite, did what they needed to do and moved on. Very professional.
Crew was great! I was happy with all the work and the girls were excellent.
Very happy with the work! The crew was nice and Wendy was perfectly professional.
The crew was great and very helpful. They did their job well. I was most impressed with their politeness!
The SERVPRO crew did an excellent job. The were on-time and communicated with the staff very well. We’re happy with the work.
I was very satisfied with the work. Most of all I appreciated the synopsis of the work that needed to be done and the timely manner in was completed. 100% pleased!
The team was on time, quick, and clean. No Complaints!
The SERVPRO Team was very neat and finished work quickly. I needed urgent service at my property and received a call back to schedule within an hour. I was happy with everything! Wendy is a great communicator and I appreciated Jordan following up on the completion of the project.
I am very happy with the service provided by SERVPRO of Sussex County. Amanda, the project manager, was fabulous! The crew and their crew chief, Wendy, were also excellent. We needed SERVPRO’s services due to an unexpected emergency. The entire team was sensitive to our needs and counseled us through the process.
The Staff did a great job. Wendy was a professional crew chief and excellent at communication during the project. The SERVPRO Team cleaned and removed all trash before leaving the job. I am very happy with my experience!
The SERVPRO of Sussex County team is wonderful! Amanda was very kind and helpful through the entire process. The technicians were awesome, efficient, and resourceful. I appreciated the time Amanda took to find additional resources for me to use once SERVPRO completed their work. We had some issues with my tenant, but the technicians were understanding and even provided some supplies for her. Fantastic service!
I received wonderful service from the SERVPRO of Sussex County team! They were all busy, hard workers who knew what they were doing. The technicians were polite and consistently on time. I was impressed with quality of their work!
Everything went great. My realtor handled the majority of the work with SERVPRO of Sussex County and was pleased with their service.
I would use SERVPRO of Sussex county again, although I hope that I don't have to. The technicians always showed up when they said they would and wrapped up on time. What I appreciated most was how well they cleaned up after themselves! Great Service!
The team kept me informed through the whole project. I am extremely satisfied with everything and have had no other further problems. If anything were to happen again I would definitely call SERVPRO of Sussex County!
I felt like I was in good hands through the whole process. The team had great communication. I was impressed by hoe thoughtful they were during an emotional situation. They calmed me down and left me with a great sense of security and what to expect. Wendy and Amanda were a great team. I appreciated Wendy’s quick response when one of the DeHus broke. Jordan was also great. For a bad situation it was a fantastic experience.
Excellent service and excellent people, although I hope I never need to use you again. The team was polite and reassuring as they talked me through the process. This was an unexpected situation and I was very satisfied by how knowledgeable they were. There was absolutely no mess after they completed the work. My neighbors were also impressed and plan to call SERVPRO of Sussex County if it is needed.
SERVPRO of Sussex County did their job well and were in and out quickly. I was happy with their efficiency.
Wendy was a great, hard worker and very professional. The techs did an amazing job and were able to answer all my questions. I was very happy with he communication and cleanup. I would definitely use SERVPRO again!
The techs were great and explained everything very well. I appreciated that they were able to describe why they performed specific actions, and what steps they would take to complete the work. The post work cleanup was spotless. Updates and communication from the office was excellent!
Wendy and the team were wonderful. They were compassionate and reassuring while working in my home and getting things back to normal after a stressful situation. I appreciated that they took extra steps to coordinate with the other contractors and keep things running smoothly. Even though the fans and drying equipment were necessary, they still apologized for the noisy wind tunnel the machines created in my home, haha. 10/10 and I hope I never need to use them again!
Eddie and the entire crew were great! They were very professional and courteous!
Brandon was wonderful, sweet, and went above and beyond. He was very attentive to my concerns and I felt that he was a trustworthy professional. I had a great experience with your company and look forward to working with you!
The SERVPRO team responded very quickly to our storm flooding and had us dried out very quickly!
The team worked great with my tenant during a difficult time.
We cannot say enough about Rose and Bonnie - they were through and efficient in their work.
Rose and Karen were polite and answered all of our questions!
Wendy and the team did a great job! They responded to our call quickly. We were especially impressed with the spotless post-work cleanup. There was no dust or dirt left over. We used SERVPRO at another home years ago, and were happy to receive the same great service. SERVPRO has an excellent track record with us and our experience was close to perfect. We would recommend them to anyone!
The SERVPRO team was terrific! They exceeded our expectations! Allyssa was wonderful!
A recent severe thunderstorm caused a ground water intrusion into the basement of our home. I called SERVPRO of Sussex County and they were on the scene within an hour and began extraction. The drying process they applied has us restored within a couple of days. Great job SERVPRO!
I should have listened to the warnings from the local radio announcer when he said to evacuate from the impending storm. Living on an inter-coastal waterway, I didn’t think I would ever have a problem with flooding.
Was I ever wrong! The water crept up into my yard quickly and with such force that I didn’t even have time to get my valuables up to the second floor. My little dog and I retreated to the second floor and waited the storm out which seemed like an eternity. When the rain finally subsided and I ventured to the first floor, I then had water throughout.
Of course my insurance agent was called and SERVPRO was recommended to help with the clean-up.
SERVPRO of Sussex County came right out and helped to dry out my home giving me guidance on how they could restore my valuables. Once they put their equipment in my home and started the drying process, it became clear that SERVPRO of Sussex County was the most knowledgeable company to use for my storm damage.
If there are evacuation warnings again, I will certainly heed the advice; but will never hesitate to contact SERVPRO of Sussex County.
We had a cleaning company damage our vinyl floors by treating them with acrylic wax. It was not evenly applied and looked terrible. Amanda was fantastic and coordinated with Russell to get the wax stripped from our floors. She was great at working around our schedule and keeping us informed. Russell was fantastic! He was courteous, careful, and completed stripping 2700 sq ft of flooring in a timely manner. It now looks amazing and "Like it never even happened."
The guys were Stupendous! I was blown away by how quickly the SERVPRO team responded to our loss. We called them at 5:30 and by 9:10 they were finished and off the property. They worked efficiently around the city workers and did an awesome job
I am writing to commend Amanda on her professionalism and good service. Her advice has been invaluable as we recover from odors resulting from no electricity in Bethany Beach home for two weeks. I have never had such good and responsive service and will surely recommend SERVPRO of Sussex County, and especially Amanda, to anyone in need of your help. You have an exceptional employee in Amanda.
“Brandon was very knowledgeable, polite and did a wonderful job explaining everything.”
Amanda went above and beyond! She and the SERVPRO team worked very hard to clean up the damage to my home. They are top of the line! No matter what happened she was right there to assist me and was kind throughout the whole process. She’s a gem.
Very satisfied with the service provided by SERVPRO! The crew was very professional and able to respond quickly even though it was late on a Friday. They were on-time through the whole project and I can’t say enough about them. They would be my first choice if anything were to happen again!
Everyone from SERVPRO was great! They were friendly and professional.
Dave was prompt at getting someone out to help when I called. Wendy and Allyssa were great, hard workers and very polite! They did a magnificent job and were on time every day. Wouldn’t it be nice if everything was this easy?
My home is a precious place. I was very concerned about who to call after this happened. I had previous experience working with SERVPRO in Sarasota, and my neighbor Walt (Who is a contractor) referred you. I could not have been more impressed. I loved the prompt follow-up after the job started. The entire crew struck me as pleasant and professional. Kathy, Rich, and Brandon were on top of things and kept their word. The technicians were conscious of their surroundings, explained their decisions and methods well, and were trustworthy. I could not have asked for a smoother process from start to finish.
Crew was great and the service was fantastic. Great team leadership! I was very satisfied with the quality of work, and had a good experience with the crew members. It made me happy that they were cat lovers.
Great Service! Great Technicians!
Thank you SERVPRO of Sussex County for all of your wonderful service!
We received an immediate response to our situation. SERVPRO removed all traces of mold, ran fans and dehumidifiers until all areas were dry. They placed an air scrubber to remove any spores that may have been in the air.
They were very professional and friendly and answered all my questions. The team worked with my insurance company and contractor to make sure of a smooth transition. I would use them again if need be. As a matter of fact, I have had to use their services twice due to plumbing issues. Both times we were very satisfied with them. Hopefully that won't happen again.
I want to commend the 2 ladies who came to clean today. They found and returned a ring that my wife had given me 35 years ago and I had thought lost and have been looking for over 4 years. It was of great sentimental value and cannot find the words to properly express my gratitude to your company and quality of personnel you employ.
SERVPRO’s duct cleaning service was great. The technicians arrived on time and knew what to do. Most of all I appreciated how they completed the work on time!
The service was excellent! I was very happy with how the SERVPRO technicians kept me up to date with pictures and a detailed explanation of the cleaning process process!
We were very happy with the SERVPRO’s duct cleaning service. The process went smoothly and the team went above and beyond to provide excellent service.
The duct cleaning was great! Justin and Rob were easy to work with and provided detailed explanations of the work they came to perform. I have no complaints.
We recently contacted your company to do carpet cleaning in 3 rooms that had some serious stains from a dog and a cat and knew these stains may not come up. Your crew arrived on time and went right to work, explaining what they were going to do. They were also respectful of my hardwood floors by wearing protective show coverings which I appreciated. In no time at all, my carpets were restored to their original ‘clean’. I’ve tried other companies before, but will never use anyone but SERVPRO of Sussex County for all my carpet cleaning. I will certainly make sure to tell my friends and neighbors as well. Thank you SERVPRO!
Bonnie and Rose were great and did an excellent job!
SERVPRO has always responded promptly and with wonderful customer relations. Their quality of work is always just as spectacular!
We cannot say enough about Rose & Bonnie - they were thorough and efficient in their work! Many, many Thanks!
I just went over to the property to see the finished work. It looks amazing and we are so pleased. Thanks so much for getting this job done for us so quickly, and with such a great result! You far exceeded our expectations. Bonnie and Rose Marie were very accommodating with my husband yesterday, and he had wonderful things to say about their work.
Very happy with the SERVPRO team and the service they provided. Excellent response to my emergency water loss and great workmanship!
I was very pleased with the SERVPRO team. They were polite, good people. Mindful of noise while working under my home and exercised great communication. Would absolutely use their services again!
1st time I needed SERVPRO’s help. The team responded rapidly and was quick to begin work. Wendy was quick to answer my questions even when I contacted her after hours. Awesome, open communication. Was very satisfied and would absolutely use them again.
The crew was professional and courteous. They offered good communication and displayed a good attitude. They know and care about what they do.
Bonnie and Rose are the greatest! Thank you so much!
SERVPRO did a great job responding to my emergency loss. I am very happy with their service and would absolutely use them again!
“SERVPRO’s response time to our water loss was great! The team did a fantastic job!”
The crew was great and finished work quickly. I am very satisfied
“Wendy and Alyssa were great at assessing the situation and determining the best course of action for my home. The crew was approachable, neat, and organized. I have no complaints and am totally satisfied with their work!”
“Brandon was communicative and great at keeping me updated. The work was done well and the crew was great!”
Crew did Great! Terrific, compassionate team who were gentle with our belongings. It means a lot after losing belongings in a fire. Were patient and helped me sort through what was salvaged.
I wanted to send a big thank you to everyone. We are always pleased with your work but this time, our carpet was especially bad. Your people came right on time, checked everything out, I headed off to work and came home to like new carpet. Thanks for another job well done.
Always have had a good experience.
Wendy and her crew were respectful, caring, truly awesome. Wendy is super special. Goes above and beyond to keep me informed via texts/calls
Wouldn’t call anyone else but SERVPRO!
“SERVPRO did a great job. Jeff and Rose were thorough and detail oriented while cleaning the vehicle. I appreciated how well they kept me informed through the entire process.”
“The SERVPRO crew was wonderful, courteous, and professional. I couldn’t have asked for any better and they exceeded my expectations. Carpets ‘like brand new' ”
Your Staff - Especially Amanda were so easy to work with. Ms. Rose worked her butt off - and she had a very good attitude. They made a bad experience very pleasant!
The SERVPRO team was quick and efficient and we will use them again!
Rob and Allyssa were on time, very polite, worked non-stop on the duct cleaning and they offered sound advice for proper maintenance. They were awesome - I can't say enough!
The SERVPRO TEAM scored a 10 out of 10!! The crew was pleasant, courteous and offered excellent service. They were thorough and cleaned from floor to ceiling.
The response time offered by SERVPRO of Sussex County was quick and exact. When they told us they would be coming back to offer follow up - they were on time and offered quality work. We told all of our neighbors and they shared similar stories of satisfaction!
Wendy and her crew were amazing! They were on time and very efficient and had the work finished in a timely fashion. Thank you SERVPRO!
The SERVPRO Team was excellent in response time, service, compassion and workmanship! Great Work!
Brandon, Jeff and Jordan were fast to the scene and did an excellent job!
Rob and Matt's service was absolutely amazing! They were quick to the scene and offered compassion and skillful work. Good Guys!
The SERVPRO Crew was prompt, courteous and efficient! They did an excellent job!
My experiences with SERVPRO have always been great! My most recent experience with Rob and Amanda with SERVPRO of Sussex County was no exception. Rob and Amanda were smart, kind and courteous!!
SERVPRO did an excellent job with our carpet cleaning - thank you!
Wendy and Matt were awesome!!! They were very kind and professional!
The carpet cleaning service provided by SERVPRO was excellent - they look and smell great!
We were very pleased with the work provided by SERVPRO of Sussex County!
It was amazing how much water the SERVPRO team extracted from our town hall in one day!
"Everything was great!"
“They were great! SERVPRO did a great job!”
“A very favorable experience! Arrived when they said, notified when they were leaving. Left the results for us to view! So yes we were pleased.”
“ SERVPRO not only outlined the problem clearly, but also gave specifics on equipment and remediation. They also spoke directly with our insurance adjuster and kept us calm during the process.”
“ Wendy and the SERVPRO team took the stress out of the water problem and we were overwhelmed and overjoyed with the work they applied!”
CHEER wishes to extend our sincere thanks and appreciation to the entire Georgetown SERVPRO organization for their prompt high quality service. We recently experienced an event in our large commercial kitchen which required an immediate and large scale clean-up effort. Within hours , SERVPRO had and estimator on site, work commenced immediately and the SERVPRO crew had our kitchen and all of its equipment in first rate condition within our very tight deadline. They proved to us that when you got to have it done, you can count on them to deliver.
They were excellent. Shawn was wonderful and very knowledgeable, and VERY kind at a bad time. (I won't forget her.)
The SERVPRO Team was very polite, knowledgeable, and gave an explanation as they were setting up equipment. I will recommend SERVPRO to friends and relations. Thank you!
Jim and Chuck were very courteous and professional, made me feel a lot better about the whole situation!
Rose & Jodi were especially informative and considerate of my wishes and concerns.
Jimmy, Rose Marie, Claudia, Emma -- OUTSTANDING team that I would HIGHLY recommend.
They were very courteous - treated my house as if they resided there.
Pleased with the outstanding SERVPRO service. Really Really Impressed.
You guys were awesome. Here on time (Sunday AM!) and very, very nice. 2nd time I have used them and will refer again.
Really professional, well trained and friendly personnel.