Recent Posts

Health Care for Your Home

3/20/2023 (Permalink)

As a home owner; I realize how important it is to have a plan protect my largest investment just as I use my health insurance to protect my and my family’s personal health.  In an effort to offer affordable, reliable and hassle free maintenance for your home – SERVPRO of Sussex County is happy to announce the Healthy Home Service Plans. These plans allow the homeowner to make appointments for check-ups for their home on an ongoing basis and with each service you keep saving more money!

  We offer a two tiered service plan that tackles the two most important areas of your home as far as you and your family’s health – the general cleaning of your home and the cleaning of the air duct and ventilation systems.  With each service; once you set your first appointment for service you are offered the option to schedule future cleanings and you can save as much as 25% per service! The general cleaning plan will keep your floors and carpets clean all year round when scheduling a cleaning every 6 months and you save 25% on each cleaning!  We also offer an affordable yearly plan that will set a future date one year out so you don’t have to worry about when it’s time to schedule your next cleaning – we will email to remind you of the time for the next service…hassle free! If you have pets in your home – we recommend the bi-annual cleanings.

  Typically, NADCA (North American Duct Cleaning Accreditation) recommends cleaning your ducts and ventilation system every 2 years.  Our Healthy Home Plan will afford you a savings of 25% off of each cleaning when you schedule 2 cleanings over a two year period and again – no scheduling hassle – we will make your appointment for you well in advance just like when you go to your doctor or your dentist!  It’ time to get your home on a healthy regimen of care and save big in the process – call SERVPRO of Sussex County today and schedule your first cleaning!   

Once upon a time...Success through TRUST!

3/13/2023 (Permalink)

 In 1967, SERVPRO® began as a painting business owned by Ted and Doris Isaacson in Sacramento, California. Within a short time, they leveraged their background in cleaning and restoration to grow their company by offering franchises in the cleanup and restoration industry. They sold their first franchise in 1969, and SERVPRO grew steadily. Ten years later, they were able to acquire the Bristol-Myers Domesticare division and its 175 franchises. By 1988, the Isaacsons had built SERVPRO into a thriving company with 647 locations. They decided it was time for further expansion and relocated the company from Sacramento to the Metro Nashville area. This strategic move put SERVPRO in a more centrally located area within 600 miles of 50 percent of the U.S. population. It wasn’t long before SERVPRO proved itself to be a major asset to its new community, and it was named the “Small Business of the Year” by the Nashville Business Journal in 1991. SERVPRO continued to grow into the new century, and in 2005 moved to a 140,000-square-foot, state-of-the-art facility in Gallatin, Tennessee, to provide more room for expansion. Today, SERVPRO has more than 2,000 locations in the United States and Canada and has become the #1 choice in cleanup and restoration. SERVPRO offers a solid business model to entrepreneurs looking for a recession-proof opportunity. In March 2019, the investment firm Blackstone acquired a majority stake in SERVPRO. True to its beginnings, it remains a family-owned business. The Isaacson family will continue to be significant shareholders into the future. According to Rick Isaacson, Chief Executive Officer of SERVPRO Industries, LLC, “SERVPRO was founded over 50 years ago with the vision of becoming the premier cleaning and restoration company, and we believe this partnership with Blackstone is a vital next step toward this goal.”

Stay Calm and Call SERVPRO of Sussex County!

2/27/2023 (Permalink)

SERVPRO of Sussex County offers an array of professional services to help you maintain your home, business and property.  Restoring a home or an office after a water intrusion demonstrates how we can take something damaged and make it like new.  Our national advertisements show such drama as a jet engine blowing a home apart – or a huge water balloon exploding over a home…resulting of course in a horrendous flood.  However, there are some services that SERVPRO does not advertise – simply because they are not your typical services that show a tedious beginning and a glamorous ending – they apply to the health of others.  Our bio-hazard team tackles all types of jobs that no one else typically will want to be bothered with.  Most involve the things we all find to be offensive; whether it be sewage, bodily waste, blood or even death. 

  We have ongoing contracts with state and local law enforcement groups that take care of cleaning police vehicles and cells after a bio hazardous mishap. These range from intoxications with vomiting to injuries that cause blood and bodily fluid loss.  We clean them all.  Perhaps the most psychologically challenging incidents involve death.  Suicides and natural deaths occur every day in our society and think about the magnitude of such events…especially if no one cared to offer the family assistance with the clean-up.  I am reminded of that well known credo that first responders live by – “We move toward the problem - not away from it!”  Death and injury can be very tough on any family and just knowing that a group stands ready to step in a take some of the tragedy out of such an event is priceless!

2022 Hurricane Summary

2/21/2023 (Permalink)

2022 Hurricane Summary

According to NOAA; the 2022 season saw three hurricane landfalls along the coast of the U.S. mainland. Hurricane Ian made landfall first as a Category 4 storm in Cayo Costa, Florida, and again as a Category 1 in Georgetown, South Carolina. As a Category 4 with 150 mph maximum sustained winds, Hurricane Ian tied for the fifth-strongest hurricane ever to make landfall in the U.S. Hurricane Nicole made landfall as a Category 1 in north Hutchinson Island, Florida. 

Hurricane Fiona made landfall outside of the mainland U.S. as a Category 1 near Punta Tocon, Puerto Rico.  

“I commend NOAA’s dedicated scientists, hurricane hunter pilots and forecasters who worked diligently to help American communities become hurricane resilient and Climate-Ready for the impacts of this hurricane season and the years to come,” said Secretary of Commerce Gina Raimondo. 

This unique season was defined by a rare mid-season pause in storms that scientists preliminarily believe was caused by increased wind shear and suppressed atmospheric moisture high over the Atlantic Ocean. After a quiet period in August, activity ramped up in September with seven named storms, including the two major hurricanes — Fiona and Ian — seen this season. The season also included a rare late-season storm with Hurricane Nicole making landfall on November 10 along the east coast of Florida.

Sussex County was fortunate again as we did not suffer any close or direct impacts; however we all know that Mother Nature is in charge.  If you have any storm damage; please call SERVPRO of Sussex County at 302-856-9768.  

CDC Guidelines for Safe Surface Cleansing

2/6/2023 (Permalink)

The following guidance is for buildings in community settings and is not intended for healthcare settings where specific regulations or practices for cleaning and disinfection may apply. Additionally, this guidance only applies to cleaning and disinfection to prevent the spread of most harmful germs, such as viruses or bacteria. This guidance does not cover cleaning of other materials (such as chemicals) from surfaces. Regularly cleaning surfaces in your facility helps prevent the spread of germs that make people sick.

Cleaning with commercial cleaners that contain soap or detergent decreases the number of germs on surfaces and reduces risk of infection from surfaces in your facility. Cleaning alone removes most types of harmful germs (like viruses, bacteria, parasites, or fungi) from surfaces.

Sanitizing reduces the remaining germs on surfaces after cleaning.

Disinfecting can kill harmful germs that remain on surfaces after cleaning. By killing germs on a surface after cleaning, disinfecting can further lower the risk of spreading disease.

If you do sanitize or disinfect, clean surfaces first because impurities like dirt may make it harder for sanitizing or disinfecting chemicals to get to and kill germs.

Consider the type of surface and how often the surface is touched. Generally, high touch surfaces are more likely to spread germs. If the space is a high traffic area, you may choose to clean more frequently or disinfect in addition to cleaning.

When to Clean Surfaces

  • Clean high-touch surfaces regularly (for example, pens, counters, shopping carts, door handles, stair rails, elevator buttons, touchpads, restroom fixtures, and desks).
  • Clean other surfaces when they are visibly dirty.

How to Safely Clean Various Surfaces

In most situations, cleaning regularly is enough to prevent the spread of germs. Always wash your hands with soap and water for 20 seconds after cleaning. Follow these tips to safely clean different surfaces in your facility:

For hard surfaces:

  • Clean surfaces with soap and water or with cleaning products appropriate for use on the surface.

For soft surfaces:

  • Clean the surface using a product containing soap, detergent, or other type of cleaner appropriate for use on these surfaces.
  • Launder items if possible, according to the label’s instructions. Use the warmest appropriate water setting and dry items completely.
  • Vacuum surfaces such as carpets and rugs and dispose of the dirt safely.

A Cleaner Community is a Better Community.

2/3/2023 (Permalink)

SERVPRO Janitorial Service Example of Clean! A local public restroom shows how SERVPRO makes dirt "Like it never even happened."

When you travel to a new place and are drawn by the appeal of photos or ads; you experience firsthand either the satisfaction or the disappointment of the reality.  For example; you and your family have heard great things about a beach town in another state and make a visit.  The first encounter with the community may be at a local business or a local public service area – such as a town restroom.  If you travel; you understand fully that your first impression can be lasting.  A filthy, unmaintained public restroom in any town, let alone a tourist area is a real turn off and forces most to seek facilities elsewhere.  Elsewhere can be described as – away from the local businesses. 

On the other hand; you stop into a quaint Delaware beach town and decide to walk or bike and enjoy nature as well as the town itself and the facilities provided are well above standard. You feel welcome and safer. The photos offered demonstrate a higher level of clean than most of us have experienced in any public restroom.  Yet they were selected randomly from our daily cleaning log so as to demonstrate just how serious we are about our janitorial services. We also clean the town offices and take pride in helping our community make a great impression. 

Recently; a local newspaper gave us some free publicity for which we are very appreciative.  Although it may not have been offered from a complimentary perspective; it was nonetheless a positive story about SERVPRO of Sussex County.  You may remember the headline stating that our company was number one at number two (reference to our partnership with the town and our cleaning detail).  Yes, we agree. The great thing about some of the services that SERVPRO of Sussex County provides is that they are not glamorous but essential to the community.  Fulfilling that essential promise to our local friends and our visitors is our vocation.

Curb Appeal - Reimagined!

2/2/2023 (Permalink)

Keeping your business clean and inviting can be the key to obtaining new customers as well as keeping old ones. Studies show that customers have more trust in a product or service offered from a well maintained and clean source than those who are less than tidy. The curb appeal of your business does matter and we can help you maintain the best image possible! With more than 1800 franchises nationally – SERVPRO is the nation’s leader in clean–up and restoration. We proudly serve the commercial and residential sectors with the best cleaning options for our community.

Sometimes things just happen: spills on the carpet, pet accidents, and the general wear and tear of everyday life. These things take their toll on your carpets, upholstery and other items. Sometimes you need a deeper clean for your home or business than you can do yourself. You need a professional cleaning company that can provide heavy duty cleaning services. That’s when you can call the certified professionals at SERVPRO. Our experienced professionals are trained in a variety of cleaning methods for carpets, drapery, blinds, upholstery, and hardwood floors. We also offer professional duct and vent cleaning services as well as bio-hazard clean – up. Our products are tested and safe for people and pets. We’re backed by more than 30 years of local experience in the cleaning and restoration industry. Call us today at 302-856-9768 or visit for details.

SERVPRO – we can handle the dirt and make it “Like it never even happened!”

Are You READY?

2/2/2023 (Permalink)

Every business hopes for the best – but some fail to plan for the worst. The worst being a flood or a fire. Studies show that most business losses occur when no one or minimal staff are present. As a business owner or manager; if there were a way for you to be prepared for such unexpected catastrophes – you would probably find that effort to be both a solution to potential problems and a money saver.

SERVPRO offers a plan known as the Emergency Readiness Profile or ERP. As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

The SERVPRO ERP offers:

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

To learn more about the SERVPRO ERP Program – please use this link:

Or call 302-856-9768 and SERVPRO of Sussex County can offer the service to you directly.

Post Flood Safety!

1/13/2023 (Permalink)

Once the waters recede and the immediate danger has passed; one should still use caution before entering a flooded home or structure. Hidden dangers may pose threats as serious as the initial flood itself.

FEMA (Federal Emergency Management Agency) offers much guidance on this issue and you may read more at: Never assume a flooded building is safe and always be aware of the following hazards before re-entry:

  • Electrical hazards– Never enter a flooded building if the power is on. Make sure the power is turned off at the main breaker box and leave it turned off until a licensed electrician or building inspector has inspected and deemed it as safe.
  • Structural Damage– If the framing or the foundation are damaged – do not enter. Look carefully and if you detect any instability leave immediately. A collapse could cause serious injury or even death. Again, have a licensed professional inspect for safety.
  • Hazardous Materials– These include pesticides, fuel oil, gasoline or other chemicals which may have been spread during the flood. Typically, if the structure was built prior to 1978 there may also be a risk of asbestos and or lead based paint. Any building material other than solid wood, glass or metal may pose a risk of asbestos.
  • Injuries- One of leading leading causes of injury is slips and falls due to slick surfaces. A damaged building may also present the risk of falling objects.
  • Biological Hazards- These include bacteria, viruses, mold and mildew. Bacteria and Viruses present in dirty water pose a health risk if ingested or from exposure. Even a small cut can become infected from bacteria or hidden parasites. Mold and mildew may grow indoors and can cause health risks if not safely cleaned and remediated.

Remember, floods can occur due to natural causes or from man-made issues such as broken pipes. If you have any concerns about water damage; please contact us at SERVPRO of Sussex County at 302-856-9768 and we will be happy to inspect and offer remediation services.

Maintaining Your Fire Extinguisher

1/13/2023 (Permalink)

Hopefully, you have a properly inspected and maintained fire extinguisher in your home in the event of a house fire. The National Fire Protection Agency requires extinguishers be inspected when they are initially installed and once a month after that. You should inspect extinguishers more frequently if they are installed in locations where they are more prone to rust, impact or tampering.

  There are three critical check points to cover when inspecting your fire extinguisher:

  1. Confirm the extinguisher is visible, unobstructed, and in its designated location.
  2. Verify the locking pin is intact and the tamper seal is unbroken. ...
  3. Confirm the pressure gauge or indicator is in the operable range or position, and lift the extinguisher to ensure it is still full.

If you are a business owner the regulations also state: The regulations state that a minimum of two Class A fire extinguishers on every floor of a building are needed, unless the premises are very small, in which case one may be acceptable. ... If there is a sprinkler or automatic suppression system in place, fewer fire extinguishers may be required.  

What is the difference between Class A and B fire extinguishers?

Class A: freely burning, combustible solid materials such as wood or paper. Class B: flammable liquid or gas. Class C: energized electrical fire (energized electrical source serves as the ignitor of a class A or B fire – if electrical source is removed, it is no longer a class C fire. 

Fires can be classified in five different ways depending on the agent that fuels them: Class A, Class B, Class C, Class D, and Class K. Each type of fire involves different flammable materials and requires a special approach. In fact, trying to fight a blaze with the wrong method might make the situation worse.

  In the unfortunate event of a house or business fire; SERVPRO of Sussex County stands ready to assist with the best remediation and restoration service attainable.  Please call us at 302-856-9768.