A Note From Our Owner

7/1/2019 (Permalink)

A Note From Our Owner

My wife Jo Ann and I own SERVPRO of Sussex County. Our company performs fire, water, and mold restoration. These three occurrences, and more, often happen to commercial and residential structures.

One might think that we have a blue print or a step by step process and to a certain degree this may be true. Sometimes there are twists and turns that require us to change the process to an achievable end.

For example in drying a kitchen we discover that the water infiltrated the space beneath the base kitchen cabinets. What does this mean? In order for us to achieve the goal to dry what is wet, the countertop and base kitchen cabinets must be removed, dried and stored until repairs commence. We may find the drywall that is behind the cabinets is also wet. If the drywall is wet, there is a good chance the insulation is also wet.

As an owner training is crucial to do a great job. Another important attribute is the ability to be flexible. Some people do not like surprises, but in our daily work unexpected occurrences become common.

This is where we learn to be flexible. We teach and train our team to be “capable of bending easily without breaking.” What this means is that when something unexpected happens, we need to think how to solve the issue and not just react.

I am proud of everyone on the SERVPRO of Sussex County team as they flourish in an atmosphere where we help, learn and share.