The Customer is King!

7/22/2019 (Permalink)

When SERVPRO of Sussex County responds to your restoration or cleaning needs, we make it a priority to deliver excellent customer service throughout your time with us.  The situations our customers need us for are often stressful and complicated. In many cases, our customers find out their property is in trouble while they are away.  In a situation such as this, choosing a resourceful restoration company is essential.  As a customer service representative, it is crucial to build a trusting, reliable relationship with our customers while we walk them through the restoration process. Your peace of mind is important to us.

How does SERVPRO of Sussex County establish a professional relationship with our customers?  It begins the first time we speak with you.  When you call our office, our staff will take the time to discuss the full scope of your problem and assign the most qualified technician to assess the situation.  Our technicians are professional and experienced.  When SERVPRO inspects your home or business, they will determine the appropriate solution and take into consideration any special requirements you may have.  As your job moves forward and service begins at your property, we will maintain contact with you.  Within 24hrs of initial service, we will call you to make sure any questions you have are addressed as soon as possible.  We will continue to provide updates as your job progresses, and ensure your needs are met throughout your time as our customer.

The SERVPRO team has experience accommodating customers through every step of the process.  We work closely with insurance providers, provide detailed information to help you pick the best reconstruction contractors, and maintain flexibility with your schedule.  If you are looking for a trustworthy restoration partner to service your home or business, look no further than SERVPRO of Sussex County!

For more information call us at 302-856-9768 today!