Fun, Food, and Fungi

2/24/2020 (Permalink)

The restaurant business is tough enough under normal circumstances. Every customer must be satisfied in this digital age….or else they will start YELPING or worse! The challenges of labor, perishables and meeting standards of service can be overwhelming. We truly admire those who succeed in this arena. Like most of us; however, restaurants are not free from the everyday emergencies and disasters that are occur in daily life. Broken pipes, rain water intrusion and even fires can incapacitate a thriving eatery.

Recently, a popular local pizzeria called us with concerns about microbial growth which their HVAC service provider discovered in an area by the kitchen.Fungus and other microbes are can pose hazards to human health. Naturally concerned about the health of her patrons and staff, The owner wanted us to remediate the situation as soon as possible. She also wanted us to do the work without disruption or distress to her diners. Situations like these that test the flexibility of our efforts since she wanted us to take care of the issue during non-working hours. She also requested that our technicians stay out of sight if the work should spill over into lunch hour. We are professionals, and understood her reservations. We moved forward with a thorough and stealthy approach, containing and correcting the situation within only a couple of days. She was extremely pleased and bought our crew a pizza as a gesture of her appreciation and kindness. She exhaled a big sigh of relief upon completion of this job.

Our professional team here at SERVPRO of Sussex County genuinely makes a sincere effort to consider the concerns of the property or business owner. The crew worked quickly enough to satisfy the patron and stayed under the radar so as not to cause further worry to her and her customers. This was truly a scenario of……."Like it never even happened."