5 Issues That Cause 95% of Your Janitorial Services Problems

2/4/2021 (Permalink)

Why is it so important to recognize where our commercial cleaning services go off the rails? Because if we can pinpoint where the major issues pop up, we can work with current cleaning companies to get them back on track or use the 5 issues to screen prospective janitorial companies. So what five things matter so much that in their absence they can predict smooth sailing with a commercial cleaning company?

• Inadequate Training - One of the best ways to sidestep service issues from your commercial cleaning company is to assure that they understand the importance of training their people. To provide you and your facility with consistent, effective, individualized service, your building services contractor must have a formalized training program for a systematized cleaning process. Very good service requires very good employees, and employees need effective training to be very good. Your janitorial services company must provide their teams with comprehensive training designed to help cleaners consistently deliver good service.
• High Janitorial Turnover - Where does high turnover come from? It can stem from a myriad of issues like: inadequate training, minimal  pre-employment screening for fit legal workers, illegal hiring/sub-contracting, inadequate or ineffective management and a lack of competitive wages and benefits.
• Absence of Effective Quality Assurance Programs - Effective, responsive service never happens by accident, it happened by design. Quality assurance systems assure reliability through accountability. The most effective practice for quality control in the janitorial industry is janitorial inspections.
• Lack of Communication - Poor communication can be the number one factor in subpar cleaning, a strained relationship between you and your cleaning company and overall dissatisfaction. If a commercial cleaning company doesn’t effectively communicate with you the customer or their own people, they simply cannot deliver the level of service that makes them worth keeping. Or perhaps your janitorial services company lays low assuming that ‘no news is good news.’ Still the most effective janitorial services will never shrink from getting your regular feedback, both positive and negative.
• Lack of Organization - Most cleaning companies want to deliver effective service but without a great deal of time and resources put into planning and systems, these good intentions are little more than a pipe dream. Effective janitorial service requires accountability and accountability is assured through systems that keep everyone on track.

SERVPRO of Sussex County has a new General Cleaning division and we are working to keep many businesses and municipalities clean. If you are not happy with your current janitorial service – call us today at 302-856-9768 and we will be happy to offer the best cleaning services available.